Kajian Transportasi Laut Pada Era New Normal di Kabupaten Bombana

This study aims to investigate sea transportation in the new normal
era in Bombana Regency, especially at Kasipute Port. This study
includes the number of ships operated, the number of passengers
departed and arrived at Kasipute Port, and analyzing the service
performance of the Kasipute Port before and during the new normal
era. The research method was carried out by collecting secondary
data as data recapitulation of ships operated and the volume of
passengers departed and arrived at the Kasipute Port at the Office of
the Bombana Regency Harbormaster then primary data was get by
interviewed passengers (respondents) and filling out questionnaires.
It carried service quality analysis using Importance Performance
Analysis (IPA).
The results showed that during the new normal era, the number of
ships operated experienced the highest decline reaching 58% in May
2020. Meanwhile, the largest percentage decrease of passengers
during the new normal era was 85% for departed passengers and
77% for passengers arrived at Kasipute port in May 2020. The
decline in the number of ships and passengers that occurred during
the new normal era was partly due to the PSBB imposed by the
Bombana Regency Government since April 2020, so it limited the
movement of people using the marine transportation mode. Based
on the results of the service quality analysis, the priority factors in
improving service performance before the new normal era at
Kasipute Port are the comfort of the ship (E1), cleanliness of the ship
(C2), and the time of departure of the ship (D1), while the priority
factors in improving service performance during the new normal era
is the provision of masks by the port (E3), ship cleanliness (C2), ship
departure time (D1) and ship comfort (E1).